You should force reset your Bluesmart suitcase as a last resort, and only if it's not responding. To force reset, follow these instructions while your suitcase is unplugged and not charging:
1.Turn suitcase power switch OFF (interior power switch).
2. Press and hold black button behind the trolley handle (Bluetooth button).
3. Turn suitcase power switch ON .
4. Hold the black button until you see a green light at the top LED, then release.
Quick tip: You will know that the force reset was successful if you see the top LED light turn on.
Can't find the reset switch?